Who we are

With over 20 years of experience, we specialize in matching the right domestic helper with the right household. Every family is unique, and we’re committed to finding helpers who align with your specific needs and values. Our trusted network across Indonesia, the Philippines, and Myanmar gives us access to skilled, reliable, and caring professionals. At the heart of our work is a simple mission: creating lasting, trust-based matches between families and helpers.

Testimonials from our customers

  • Have been following Joanne Lee for many years. She is always able to find a suitable helper for my elderly mother. She understands my needs and wants and will shortlist only suitable candidates for interview. Joanne is someone you can rely and consult with when it comes to FDW.

    JH

  • My husband and I would like to comment Joanne on her excellent service during choosing of helper. Joanne, a veteran in her field of profession has always put the client's interest above all others including herself. From the onset, she has put in tremendous effort in understanding our needs, given that we were in such complicated situation at some point in time. But with Joanne, she will make things possible for you and nothing less but definitely more than what you are asking for. It has been a pleasure working with Joanne, her replies are always prompt and confident Joanne is very responsive. She will always make herself available, at least she gives us a sense that she really enjoys what she does. She really put in her effort and quality to work exclusively for her clients' interests. By listening to us and she knew what type of helper suited us and she never pushed. Only when we asked for opinions then she will respond with her professional advice. Throughout the entire process of finding a helper, Joanne presents and carries herself both internally and externally well as an Agent and she is now not just an agent to us, but a true friend. In conclusion, we would like to add that, we will never hesitate to recommend her to whoever are thinking to find a helper. We know because we believe in her wholeheartedly, we are glad we engaged Joanne as our agent.

    Cheong Candy

  • Would like to take a moment to compliment Joanne for her excellent service and attention to detail. Her willingness to render assistance to resolve issues pertaining to the previous helper/maid agency, as well as the close follow-up with my current helper made a significant difference to the hiring experience. I am also grateful to her for her advice and quality support. Thank you! ☺️

    Mavis Lim

Testimonials from Our Customers

  • Shnn was very thorough in asking about my needs before conducting the search for my domestic helper. They have quite a good database of FDWs. Even during the selection process, she was very objective; providing me with pros & cons before I confirmed my selection. Recently I encountered some difficulties and she managed to handle the issue well. Helper is still with me and I’m very happy with our employer/employee relationship. Shnn also reaches out to check on how FDW is working out for me. Highly recommend Shnn and agency.

    Laura Lee

  • Joanne was very patient and listened to all my requests. Based on my requirements was able to arrange for a video call interview by phone with potential candidates. Overall, it was fast and smooth. Helper was able to come in without any delay. Highly recommended.

    Sharon Tan

  • Joanne recommended a domestic helper who is hard working and willing to learn. Joanne is very customer centric, patient and helpful. She goes the extra mile to cater to customer’s needs. Highly recommended.

    Derrick Lee

Testimonials from Our Customers

  • Every service has exceeded our expectations, we have been using a maid for 30 years and this is the best maid agency service provider that our whole family agrees on (Miss Joanne Lee). We will continue to refer friends and clients to her. I will also refer my Indonesian friends who want to work in Singapore to your company 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

    Quek Ser Juay

  • I engaged Joanne to do the work permit renewal and home leave for my helper. She is very professional and her service is very prompt. Excellent service 💯. I will engage Joanne for helper matters in the future.

    Summergolightly P.

  • Shnn provides us a very professional service & advise. Following her for many years from her ex company. Good after sale service. Always there for us whenever we have any questions regards helper

    Yan Yan Lim

Testimonials from Our Customers

  • Highly recommended Maid agency! Shnn is efficient agent and replied to all the queries that I had promptly.

    Charlene Tan

  • Shnn service is very good and she is very patient through the whole hiring a helper process.

    Angeline Ngiam

  • Shnn Lau was professional, quick in response and a great problem solver.

    Amy Gooi